This is part two in a five part series this week, Moving into Consulting 101.
Today's consulting topic is friendly advice on how to handle yourself in front of clients, as a consultant. Not always are we welcomed with open arms by clients as an expert-level savior. Oftentimes we are met with hesitancy, withheld facts, skepticism, or outright defensiveness.
The Tact of a Consultant
Use first person plural
Don't blame-storm on their behalf
- I've made fast friends refusing to publicly execute the party at fault.
- I've won over developers with a positive, helpful explanation instead of a punitive lecture.
- I've made allies and new business partners out of sysadmins that I could have publicly shamed.
- I've had clients thank me for not blame-storming and finger-pointing, because nothing good really comes of that.
Stay uncontroversial at client sites
Common client-facing concepts in consulting:
- Moving Into Consulting 101 - Part 1 - The Patience of a Consultant
- Moving Into Consulting 101 - Part 2 - The Tact of a Consultant
- Moving Into Consulting 101 - Part 3 - The Hours of a Consultant
- Moving Into Consulting 101 - Part 4 - The Process of a Consultant
- Moving Into Consulting 101 - Part 5 - The Tensions of a Consultancy